U.S. and Canada: (800) 341-4341
Outside the U.S.: Access Code + (207) 552-3028
Mail: L.L.Bean, Dept. CFM. 15 Casco St., Freeport, ME 04033
To help us personalize and improve your L.L.Bean experience, we collect certain information when you connect with us, including when you:
Information you choose to provide may include:
Additionally, when you visit our website, we automatically receive certain information from cookies and pixel tags, including:
For more information, please see the Cookies and Pixel Tags section.
To provide you with the best possible experience and ensure our information is accurate, we may combine the details you share and the details we receive when you visit us online with data that is made available by third parties. Examples may include address, demographics, preferences, and other information from L.L.Bean’s credit card issuer and data partners.
For E.U. Residents Only: We will only collect additional information via cookies and other online tools if you agree to its collection, and sharing this information requires your consent.
It’s necessary for us to collect certain information to allow you to place orders and enjoy many L.L.Bean features and services including:
We also use this information to continually improve your experiences, from making our website easier to use to enhancing our products and customer service.
Some of our services require us to share your information with other companies, who we partner with closely to ensure your privacy stays protected. These services include:
There are other rare occasions when we may be required to share specific information:
We gather information about how visitors navigate and use our website to deliver more personalized experiences, using "cookies" and other tools such as "pixels tags."
A cookie is a small data file stored by your web browser on your computer. Session cookies are erased when you close the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted.
Some cookies are necessary for our website to work properly and enable you to place an item in your online shopping bag and to place an order on our web site. Other cookies allow us to enhance and personalize your online shopping experience.
Here are some examples of what cookies allow us to do:
If you set your browser to refuse all cookies, please contact us directly to place your order.
We use pixel tags – a short snippet of code – to tell us how you use our website and help us share the products and content you’re most interested in. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We also contract with other companies to publish L.L.Bean ads across the internet. These companies collect information about your visits to our website and share advertisements for products you’re most likely to be interested in. These targeted advertisements may appear on other sites that you visit. This information is collected using a cookie or pixel tag – technology used by most websites.
For E.U. Residents Only: If you are a European Union resident, we only use non-essential cookies and pixel tags (ex. to enhance and personalized your experience) when you opt-in to allow for their use. However, some essential cookies are necessary for our website to function properly and will remain in use even if you do not opt-in to our use of non-essential cookies.
Whenever possible, we are happy to honor changes or preferences you may have regarding your information including:
Updating Your Information: You can update your name, address, telephone number, or email address through My Account or by contacting us. To protect your privacy, we will confirm your identity before updating or reviewing your information.
L.L.Bean Catalogs: You may change your catalog preferences through My Account or by contacting us. Because catalogs are planned in advance, you may still receive mailings while we process your request.
L.L.Bean Emails: You may unsubscribe from our promotional emails using the link provided at the bottom of each email, through My Account, or by contacting us. Because emails are planned in advance, you may still receive mailings while we process your request. To serve you best, you’ll continue to receive important emails about recent transactions, including orders and returns, even if you choose not to receive promotional emails.
Personalized Advertising: To opt-out of direct online personalized advertising from L.L.Bean, click here. If you choose to opt-out, you may still see advertisements on the internet from L.L.Bean that are not related to your personal information.
We’re committed to protecting the rights of children. Our website is not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe that a child younger than 16 has provided personal information to us, please contact us so we can help.
Occasionally we link to other websites, including nonprofits that we support. These sites have their own privacy and security policies. If you choose to navigate to another website through our links, we encourage you to review their policies.
We care greatly about the security of your information and are committed to protecting it against loss, misuse, or unauthorized access. We do this using a variety of the best Information Security technologies and processes. For example, we use encryption or hashing when receiving or transmitting your information. Read more about our security practices.
We also encourage you to practice general internet safety guidelines, such as choosing a strong password for your llbean.com account, changing your password frequently, and signing out of your account when you are finished. Please note that L.L.Bean will never ask for your credit card information over email.
For EU and California Residents Only: If our practices change, we will notify you and, if necessary, obtain consent.
If you are resident of Canada and you would like to take advantage of any of your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) please contact us.
The California Consumer Privacy Act of 2018 (the CCPA) provides consumers who are California residents with specific rights regarding their personal information.
You have the right to opt-out of L.L.Bean’s sale of your personal information.
You have the right to request deletion of the personal information collected or maintained by L.L.Bean. Please note that deleting your information will remove your purchase history from our records and we’ll be unable provide you with a record of your purchases.
You have the right to request that L.L.Bean disclose what personal information we collect, use, disclose, and sell (does not apply if requested more than twice in a 12-month period), including:
In order to protect your information from unauthorized deletion or disclosure, we will verify your request using three pieces of Personal Information that can be verified against data previously collected from you and in our systems.
For purposes of exercising your rights above, please note how we collected and used your personal information in the preceding 12 months:
We will confirm receipt of your request within 10 days.
We will respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. We will also explain the reasons we cannot comply with a request, if applicable. You may make a Right to Know request up to twice in a 12-month period.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail.
We do not charge a fee to process or respond to your Right to Know request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
You have the right to request deletion of your Personal Information that we collected or maintain, subject to certain exceptions.
Impacts of deletion include:
Please note, we will continue to maintain limited information needed to comply with product recalls, fraud prevention, and other legal and business requirements.
We do have alternatives if you are unsure if deleting your personal information is the best option for you. Please feel free to contact us at firstname.lastname@example.org or call (800) 341-4341 to inquire about the following:
In order to delete your information, the following steps are required by the law:
If we are unable to verify a Request for Delete, your request will be treated as a request to Opt-Out of the sale of your personal information, and we will notify you.
Do Not Sell My Personal Information
You have the right to direct us to not sell your personal information at any time (the "right to opt-out").
We will process your Opt-Out request within 15 days and will notify third parties of your request.
L.L.Bean may deny a request, if it is deemed fraudulent.
You may change your mind and opt back into personal information sales at any time by contacting us.
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.