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Customer Reviews
Average Rating
5 / 5
3.2/5
50%
17 out of 34 of reviewers would recommend this product.
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5 / 5
September 13, 2016
Runs Small
We've ordered these for my son and daughter before and they're great jackets. Ordered the 10-12 for my 10-year old son and it was way too small. The sleeve... more
Boston MA
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4 out of 4 found this review helpful.
5 / 5
August 25, 2016
Too Small
I am so annoyed I have to pay to ship this back. I always read reviews, but I didn't this time because we have been so happy with LL Bean jackets. My 13... more
Boulder, CO
Response from L.L.Bean
August 31, 2016
By L.L.Bean Customer Satisfaction Team
We're sorry the jacket didn't fit as expected! We want your son to have a jacket that fits, and we'll reach out to see if we can help with the return and sizing information. Thank you for your feedback!
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RaleighRich November 19, 2016
I wish I had read this comment earlier as unfortunately have just repeated this size issue. Brought a size 14-16 for my 13 year old son and when he put it on thought I had ordered a small by mistake. No the size said it was okay, but it was way too small for him. Other size guides for other clothes all seem okay, but this coat seems to have its' own unique size.
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Mom100000 August 30, 2016
I just got off the phone with LL Bean and I talked to a nice and helpful customer service rep (they called me) about sizing and my options. If you get into a sizing problem, call and talk to them about about exchanging it. Also, all the measurements are listed on their site, so make sure to measure in advance. I thought the phone call was nice.
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5 out of 5 found this review helpful.
5 / 5
May 4, 2016
Runs SMALL!!!
Nice jacket but runs unbelievably small. Ordered a 14/16 for my 12 year old and it was tiny! Disappointed.
Vermont
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3 out of 3 found this review helpful.
5 / 5
April 30, 2016
Color is not as stated
"Cherry tomato" is not the color that arrived. It is bright orange. The color listed is very misleading. Other than that, it's a decent coat. Fits in the... more
Sykesville, MD
Response from L.L.Bean
May 5, 2016
By L.L.Bean Customer Satisfaction Team
We're so sorry our color name “Cherry tomato” was confusing to you for our Puff-n-Stuff Jacket, and have confirmed the color is correctly represented on our site. We have a 100% Satisfaction Guarantee, and one of our customer service representatives will contact you to offer assistance with a replacement, refund, or help with selecting another product. Thank you again for your feedback and for being an L.L.Bean customer.
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Show Comment (1)
September 13, 2016
I agree with BeccaC...the "cherry tomato" online was completely different than in person. I would describe it as bright traffic cone orange. Major disappointment. I wasn't looking for neon colors, I thought it had an earthy tone to the red. Little worried about what other misleading back ordered jacket colors are coming my way. Disappointed.
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1 out of 1 found this review helpful.
5 / 5
April 13, 2016
Lightweight and warm
Perfect coat for my 12 year old son.
Midwest
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1 out of 1 found this review helpful.
5 / 5
February 22, 2016
Sizing is way off
This years Puff n' Stuff jacket is way smaller than previous years. What happened ?? I'm a medium man and the previous 18/XL version fit me fine. Not this... more
Beverly, MA
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9 out of 10 found this review helpful.
5 / 5
January 27, 2016
Should have listened, arms too short
Got this for my picky 11 year old who does not like to wear coats. Ordered the size 18 XL figuring how could I go wrong. Well the sleeves just come to... more
Hudson Valley, NY
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5 out of 5 found this review helpful.
5 / 5
January 5, 2016
Sleeves too short
Bought this to replace my son's existing size 14-16 puff-n-stuff from last season because he had broken some of the zipper teeth. The new size 14-16 is... more
NYC, NY
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2 out of 2 found this review helpful.
5 / 5
December 18, 2015
sizing runs small
I'm so glad I read the online reviews warning me the sizing on this jacket runs small! I ordered a XL (size 18) for my 14 year old, who is NOT a big kid... more
Bethesda, MD
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4 out of 4 found this review helpful.
5 / 5
December 16, 2015
Fabulous!
I have three sons who hate wearing bulky winter jackets to and from school. These jackets have been fabulous. They keep them warm in very cold Albany winters,... more
Albany, NY
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7 out of 7 found this review helpful.
Showing 1-10 of 34
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