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Customer Reviews
Ratings
4.3
85% of 80 reviewers would recommend this product
5 Stars
50
4 Stars
17
3 Stars
6
2 Stars
4
1 Stars
3
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5 / 5
November 13, 2018
Disappointed
We are coming up on our 2nd winter with this rack, and the coating has cracked and is chipping off in big pieces, exposing rust. It has always been kept... more
Kingsville, MD
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3 out of 3 found this review helpful.
5 / 5
October 22, 2018
Poor quality against rust
I purchased this log rack for my husband about 1 1/2 years ago. The paint is peeling off the legs and has rusted! (See photo). I have always kept... more
Charlotte, NC
Response from L.L.Bean
October 31, 2018
By L.L.Bean Customer Satisfaction Team
We're sorry for your experience with this wood storage rack. We have forwarded your feedback to our Product Team as we continually monitor our products to ensure that everything meets our quality standards. Please contact Customer Service if you have any questions about the return process. We hope you will give us another chance to demonstrate the quality you expect from L.L.Bean.
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1 out of 1 found this review helpful.
5 / 5
October 14, 2018
large wood storage rack
Appears to be a good quality rack but as mentioned before in other reviews, all hardware is missing. LLBean will be sending the nuts and screws but will... more
cockeysville, md
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2 out of 2 found this review helpful.
5 / 5
March 28, 2018
Wood Storage Rack
Easy to Assemble and sturdy. Note: The depth is 15" and logs need to be a little longer which are a little long for our wood stove. Overall happy... more
Happy Jack, Az
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6 out of 6 found this review helpful.
5 / 5
October 24, 2017
Paint flaked off in 10 months; missing bolts
I had two problems with this rack: 1) there were two missing bolts that I had to purchase; and 2) more important, the paint finish cracked and flaked... more
Eugene, OR
Response from L.L.Bean
November 1, 2017
By L.L.Bean Customer Satisfaction Team
We're very sorry this happened and want you to know quality is our top priority. Our Product Team has seen your comment and we'll be in touch to discuss options as your satisfaction is important to us. Thanks for the photo.
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11 out of 11 found this review helpful.
5 / 5
May 12, 2017
NOT recommended
Looking only at the overall rating, this would seem like a good buy (and so I purchased it). However, our unit came without any hardware, without enough... more
Wyoming
Response from L.L.Bean
May 18, 2017
By L.L.Bean Customer Satisfaction Team
We're very sorry your product arrived without the hardware and instructions. When previous product reviews brought this to our attention, our Product Team took steps to resolve the issue. Thank you for letting us know the issue has resurfaced. We are again taking action to ensure that instructions and hardware are included with every wood storage rack we sell. We never want anyone to be dissatisfied with our products; that's what our Satisfaction Guarantee is about. We'll be in touch to make this right and hope you give us another chance to provide the service and product you expect from L.L.Bean.
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13 out of 13 found this review helpful.
5 / 5
February 8, 2017
Great Value
I purchased this item and the cover. The quality of the rack is excellent. It was easy to assemble and I love the size. The cover was great and had... more
Santa Margarita, Ca
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2 out of 2 found this review helpful.
5 / 5
November 1, 2016
Where's the hardware?
When I ordered this item I noted the many reviews complaining about hardware loose in the box, missing or broken. Most of the reviews were pretty old so... more
Richland, MI
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12 out of 12 found this review helpful.
5 / 5
October 3, 2016
Hardware package missing and unusable
I like the wood rack and its function, but it was shipped without the hardware package of bolts, nuts and washers. LL Bean promptly shipped the hardware... more
Sandpoint, ID
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11 out of 11 found this review helpful.
5 / 5
December 23, 2015
Overpriced
For what you get, this product is overpriced. One bolt was broken, had to by two of them, as they are metric and only come in two-packs at Home Depot.... more
Brewster, ny
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8 out of 8 found this review helpful.
Showing 1-10 of 80
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