NOTHING IS MORE IMPORTANT TO US THAN YOUR HEALTH & SAFETY
That’s why we’ve been working nonstop to enhance our store safety measures, taking extra precautions and following every guideline to ensure the very best shopping experience for everyone.
We’re doing things differently to prioritize the well-being of our customers, staff and communities – but we all have to do our part to make our stores a safer place to shop.
Increased Sanitization
We’re conducting more frequent and thorough cleanings in all shopping areas.
Social Distancing
All staff and customers are asked to stay at least six feet from one another.
Face Coverings
Customers are required to wear a face covering inside the store. We’ll be wearing ours too.
Plexiglass Barriers
For extra protection during checkout, we’ve installed barriers in front of all registers.
SHOP BY APPOINTMENT
Book your spot and beat the crowds! We’re letting a limited number of shoppers into our stores before we officially open our doors.
CURBSIDE PICKUP AT SELECT STORES
We’ll deliver your online purchase directly to your car for a totally contactless shopping experience.
We’re sure you have questions. Here are some answers.
Are there special shopping hours for seniors and at-risk customers?
No, but we do have a limited number of shopping appointments for those who want to shop before the store officially opens each morning. These special one-hour slots will give you plenty of time to pick the products you want while avoiding the crowds. Look for the “Shop By Appointment” link on your store page to reserve a spot.
Where can I find details about my local store?
You can visit our stores page to find directions, hours and more information about your store.
What payment methods do you accept?
You can pay with cash, credit or debit. We do not accept checks.
What extra cleaning procedures can I expect?
Our updated cleaning policies require frequent sanitization of high-traffic areas, restrooms and commonly touched surfaces.
How will I know what rules to follow when I get to the store?
Clear instructions will be posted outside and throughout the store to ensure an easy, safe shopping experience.
What if I have a medical exemption and cannot wear a face covering?
In an effort to create a safe and healthy environment for our customers and employees, we require face coverings to be worn at all times, without exception. For those who are unable or unwilling to wear a face covering, we can offer the following alternative shopping options:
Contactless curbside pickup
Ship from store
Shop online
Please contact your local store or visit the store page for available services and details
Can I be sure people will practice proper social distancing?
We will be providing social distancing reminders over the store PA system and via in-store signage.
What precautions have been taken to keep me safe during checkout?
We have installed plexiglass barriers at all point-of-sale locations, along with floor markers every six feet to remind customers in line to maintain proper social distancing.
Have you limited customer capacity in stores?
Capacity restrictions have been put in place to limit the number of customers in the building at one time. This number may vary based on local guidelines and will be posted at the entrance to the store.
Are you still accepting returns/exchanges or offering personalization services?
Yes, we are currently accepting returns and exchanges, and offering personalization services (in select locations). We are also accepting returns and exchanges via mail. Learn more about our Returns and Exchanges policy here.
Will I be able to try on items before purchasing them?
Fitting rooms are open in stores unless restricted by state or local guidelines. We kindly request that you do not try on clothes anywhere other than a designated fitting room.
What areas in the store can I expect to be closed?
We have restricted access to shared-use areas and common elements such as fitting rooms, drinking fountains and water refill stations at this time.
Will L.L.Bean be monitoring employee health?
Yes, we are providing ongoing employee support and prioritizing health monitoring during this time, including:
- Required daily health screenings for all store and customer-facing employees
- Paid time off for issues related to COVID-19
- Required clearance from our Employee Health Clinic before returning to work following an absence
- Mandatory self-health assessments before each shift. Employees will not be permitted to work if displaying virus symptoms.