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LLBean

IMPORTANT SAFETY RECALL

Aug 2018

Dear Valued L.L.Bean Customer,

Our records show you may have purchased or received a Nemo Stargaze Luxury Recliner sold by L.L.Bean under Item ID 307469. The manufacturer, NEMO EQUIPMENT, INC. has advised L.L.Bean of a product safety recall affecting chairs manufactured in specific lot numbers. The black plastic hubs, which are used to provide structural support for the chair’s legs may fail, posing a potential fall hazard.

Please immediately stop using the chair.

Please review the enclosed letter from Nemo Equipment, Inc. and follow the instructions as described. If you have a chair with an affected lot number, Nemo is asking that you mail the chair to Nemo, free of charge. If your chair passes an inspection test, then Nemo will mail the chair back to you. If your chair does not pass an inspection test, then a replacement chair will be provided to you.

If you purchased this product as a gift, please pass on this information or call us at 800-555-9717 and we will send this letter to the gift recipient.

As always, we stand behind our products. If you prefer to return this product under our return policy, please contact us for assistance.

All of us at L.L.Bean are firmly committed to providing our customers with the best products and service. We regret any inconvenience this has caused; however, your safety is most important to us. Please call us at 800-555-9717 if you have any questions regarding this safety notification.

Sincerely,

Raina Maxwell. Vice President. Customer Satisfaction.

Raina Maxwell
Vice President
Customer Satisfaction

Nemo

August 7, 2018

RECALL NOTICE

for

NEMO Equipment Stargaze Recliner Chairs

Purchased at REI, NEMO Equipment and Specialty Outdoor Stores Nationwide
between November 1, 2017-June 1, 2018


You have been identified as a customer who purchased a NEMO Stargaze Recliner Chair. NEMO is announcing a voluntary recall of the Stargaze Recliner Chair in cooperation with the U.S. CPSC for all models of this chair.

We’ve discovered a manufacturing defect in a several production lots of the Stargaze Recliner. The black plastic hubs in these lots, which are used to provide structural support for legs of the chair, were molded incorrectly and could fail, posing a fall hazard to the chair’s occupant. The affected hubs were produced in 3 lots and the recalled chairs can be easily identified by a production date stamp on the hub.

Please visit www.nemoequipment.com/product-recalls/stargaze-recliner-hubs/ for instructions to determine if your Stargaze Recliner is affected by this recall.

Consumers with affected chairs should immediately stop using the Stargaze Recliner and should use the website link above for the fastest service to initiate the return process. You may also call NEMO at 800-997-9301. NEMO will supply you with shipping labels for the return and will cover all shipping costs associated with the recall. Your chair will be inspected by NEMO and, if necessary, replaced. If your chair passes all inspection tests, your chair will be immediately returned to you.

At NEMO, we’ve always sought to push the envelope with new, unique and innovative products that are carefully engineered and tested to last a lifetime. We sincerely regret any inconvenience this may have caused. Thank you for your patience as we continue to ensure our products meet our high standards for quality and longevity–and your expectations of what a NEMO product should be.